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Information Technology's M&A Problem
A briefing on IT integration during Mergers & Acquisitions

Merger, takeover, acquisition; call it what you want but CIOs from all walks of life will likely agree, while Merger & Acquisition (M&A) activities can be exciting undertakings, they are typically rife with tension and ambiguity. As such, the following guiding principles are designed to help CIOs facing these scenarios bring technology to the forefront of M&A discussions and planning, which is precisely where it should be.

"Liquidity in the market is still good so the ability to get deals financed remains high, fuelling M&A activity in North America."
Source: KPMG Global M&A Predictor
"75% of an integration effort during a merger or acquisition is determining which systems to keep, what data is important, and how much integration is actually needed before the companies are technically joined."
Source: Stephen David, CIO of Proctor & Gamble for CIO Magazine
"The difference between merger success or failure often lies in effectively managing the integration process."
Source: A.T. Kearney
When a business makes the decision to grow inorganically via acquisition, this is the time to invite the CIO to the table.

Understanding the impact that enterprise technology has on the success or failure of M&A activities is critical to extracting the activity’s prospective value. According to the 2007 results of the KPMG Global M&A Predictor, “Liquidity in the market is still good so the ability to get deals financed remains high, fuelling M&A activity in North America.” In essence, we can expect to see an increase in consolidation over the next 12 – 18 months, which should put this topic on the minds of CIOs across all verticals and business sizes.

Organizations are typically split between front and back-office operations. Because of the whirlwind nature of M&A activities, most early discussions and planning revolve around integrating front-office functions such as Product Management, Sales, and Marketing, while back-office functions such as Human Resources, Information Technology, and Operations aren’t seen as being critical in the early stages. This is counter-productive; neglecting the back-office “cost centers” during M&A activities is one of the top downfalls of integration efforts, yet it remains a routine practice.

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Shawn Torkelson, Synapse SE
Managing Director